Refunds and Returns Policy for Simpsonelli Leathercraft
Last Updated: November 16, 2023
Thank you for shopping at simpsonellileathercraft.ca, owned and operated by Simpsonelli Productions. We are committed to ensuring your satisfaction with our handmade leather guitar straps. Please read our Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returning products and requesting refunds.
1. Return Eligibility
1.1 Timeframe: You may initiate a return within 14 days of receiving your order. After this period, unfortunately, we cannot offer you a refund or exchange.
1.2 Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. Initiating a Return
2.1 Contact Us: To initiate a return, please contact our customer support team at [email protected] with your order number and details of the item you wish to return. Our team will guide you through the return process.
2.2 Return Form: We may ask you to complete a return form, providing details such as the reason for the return and your preferred resolution (refund or exchange).
3. Shipping the Returned Item
3.1 Return Address: Ship the item to be returned to:
Simpsonelli Productions
275 Woodland Dr, Vancouver, BC V5L 3S7
Canada
3.2 Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
4. Refund Process
4.1 Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
4.2 Refund Options: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow a few business days for the refund to reflect in your account.
5. Exchanges
5.1 Product Exchange: If you wish to exchange your item for a different product or variant, please indicate this in your return request. Exchanges are subject to product availability.
6. Non-Returnable Items
6.1 Customized Items: Unfortunately, we cannot accept returns on customized or personalized items unless they are defective or damaged.
7. Contact Information
7.1 Customer Support: If you have any questions or concerns about our Refunds and Returns Policy, please contact our customer support team at [email protected]. We are here to assist you.
8. Fair and User-Friendly
8.1 Fair Treatment: Our goal is to provide a fair and user-friendly return process. We strive to handle returns and refunds promptly and transparently.
8.2 Defective Items: If you receive a defective or damaged item, please contact us immediately, and we will arrange for a replacement or refund.
Thank you for choosing Simpsonelli Leathercraft. We appreciate your trust in our products, and we are committed to ensuring your satisfaction.